Overview & Locations

• Tirupati International Airport includes May-I-Help-You Desk Counters (also referred to as Information Desks) to assist passengers with various queries and guidance.
• These desks are part of the passenger-conveniences listed under AAI’s “Passenger Information / Passenger Info Layout / Other Conveniences”.
• The desks are located in prominent terminal areas, such as the Check-In / Departure hall, Security Hold Areas, and sometimes at the Cityside / public entry zones. They are clearly sign-posted as “May I Help You Desk Counter”.

Services Offered

• Flight-status updates (arrivals & departures) and gate information.
• Directions inside the terminal—wayfinding to check-in counters, security, restrooms, baggage claim, lounges.
• Information about airline counter locations & ticketing office contacts.
• Guidance on services like wheelchair support, ATMs, baggage trolleys, child care rooms, and other amenities.
• Local tourism / temple information via the Andhra Pradesh Tourism Information Counter collocated / associated in some cases. Helps visitors understand nearby places, transit, temple darshan info.
• Assistance with lost & found enquiries and general grievance redressal pointers (airport contact numbers) via AAI’s public grievance officer.

Accessibility & Hours

• The desk counters are designed to be reachable to all passengers, including those with reduced mobility. Terminals are equipped with lifts, clear signage, and assistance staff.
• Operating hours generally align with the airport’s operational hours for departures and arrivals. Since flights operate both early morning and late night, desks are expected to be active throughout those periods when major flights are scheduled. (No precise public schedule found for desk-hours.)

Contact & Escalation

• General airport contact: +91-877-2275354 (Airport Director, AAI) for larger queries.
• Public Grievance Officer: 8252393746, email: pgo_tirupati@aai.aero. For complaints / unresolved information issues.